65+ Frasa & Contoh Percakapan Telepon dalam Bahasa Inggris di Kantor

Percakapan telepon dalam bahasa inggris di kantor sering bikin deg-degan, ya Warga Bimbingan? Apalagi kalo harus ngomong sama klien penting atau bos besar.

Masalahnya, kalau nggak paham frasa yang tepat, bisa-bisa kamu salah ngomong dan bikin komunikasi jadi berantakan. Hasilnya? Wah, bisa bikin obrolan jadi awkward atau malah ngerusak kesan profesional kamu.

Tapi tenang, kali ini MinDi akan kasih kamu cheat sheet berupa 120+ frasa yang sering dipake buat percakapan telepon di kantor, plus contohnya biar kamu makin pede. Yuk, pelajari biar setiap telepon kamu lancar jaya dan kesan profesional tetap terjaga!

Baca juga : 15 Manfaat Keterampilan Bahasa Inggris, Karier Pasti Sukses

Frasa Percakapan Telepon dalam Bahasa Inggris

Sumber : Canva

Oke, Warga Bimbingan! Biar teleponan kamu di kantor makin luwes, MinDi udah siapin cheat sheet yang bakal bantu kamu dari awal sampai akhir telepon. 

Siap? Yuk, langsung aja kita bedah frasa-frasa penting yang wajib kamu kuasai. Ada lebih dari 65+ frasa yang MinDi bahas di sini, jadi dijamin kamu bisa jadi telepon master!

The Most Useful Phrases for Starting Phone Calls

1. Answering the Phone

Pas angkat telepon, kamu harus terdengar profesional dan ramah. Ini beberapa frasa yang bisa kamu gunakan:

1. “Good morning, [Company Name], how may I assist you?”
2. “Thank you for calling [Company Name], this is [Your Name], how can I help?”
3. “Hello, [Company Name], how may I direct your call?”

2. Saying Who You Are (Caller)

Saat menelepon, perkenalkan diri kamu dengan jelas supaya lawan bicara tahu siapa kamu. Coba frasa ini:

1. “Hi, this is [Your Name] from [Company Name], may I speak with [Receiver’s Name]?”
2. “Hello, my name is [Your Name], and I’m calling on behalf of [Company Name].”
3. “Hi, it’s [Your Name] here, calling from [Company Name].”

3. Small Talk / Being Friendly at the Beginning of the Phone Call

Small talk itu penting buat mencairkan suasana, tapi jangan kelamaan ya. Ini contohnya:

1. “How’s your day going so far?”
2. “I hope you’re doing well today.”
3. “How have you been?”

4. Being Polite at the Beginning of the Phone Call

Sopan santun tetap nomor satu! Di awal percakapan, kamu bisa pakai frasa ini biar kesannya sopan:

1. “I hope I’m not disturbing you.”
2. “Is this a good time to talk?”
3. “I hope I’m not catching you at a bad time.”

5. Ending the Small Talk & Smoothly Getting Down to Business

Setelah small talk selesai, saatnya masuk ke topik utama. Nih, cara smooth buat mengakhiri small talk:

1. “Anyway, the reason I’m calling is…”
2. “Let’s get down to business. I wanted to talk about…”
3. “Shall we move on to the main reason for my call?”

6. Talking About the Reason for the Phone Call

Biar langsung jelas, kasih tahu alasan kamu menelepon. Ini frasa yang bisa kamu pakai:

1. “I’m calling to discuss…”
2. “The reason I’m reaching out today is…”
3. “I wanted to talk to you about…”

Baca juga : 100 Kosakata Profesi Bahasa Inggris yang Penting, Lengkap!

Asking to Speak to Someone & Clarifying

7. Asking to Speak to Someone

Kalau kamu mau bicara dengan orang tertentu, ini cara profesionalnya buat minta dihubungkan:

1. “Could I please speak to [Person’s Name]?”
2. “Is [Person’s Name] available?”
3. “May I talk to [Person’s Name], please?”

8. Asking About the Caller’s Name

Kalau kamu yang angkat telepon tapi belum tahu siapa yang menelepon, tanya dengan sopan pakai frasa ini:

1. “May I ask who’s calling?”
2. “Could you tell me your name, please?”
3. “May I know who I’m speaking with?”

9. Asking About the Receiver

Kalau kamu mau tahu apakah orang yang ingin kamu hubungi ada di tempat, ini frasa yang bisa dipakai:

1. “Is [Person’s Name] in the office today?”
2. “Could I speak with someone in the [department]?”
3. “Can I talk to [Person’s Name]?”

The Most Useful Phrases for the Body of a Phone Call

10. Connecting the Caller to the Right Person

Kadang kamu perlu menyambungkan penelepon ke orang lain. Ini frasa yang bisa bikin prosesnya lebih smooth:

1. “Let me transfer you to [Person’s Name].”
2. “I’ll connect you with [Person’s Name].”
3. “Please hold while I transfer your call to [Person’s Name].”

11. Negative Answers to Requests to Speak to Someone

Kalau orang yang dicari nggak ada, kasih tahu dengan halus, ya. Contohnya:

1. “I’m afraid [Person’s Name] is unavailable right now.”
2. “Sorry, but [Person’s Name] is not in the office at the moment.”
3. “Unfortunately, [Person’s Name] is currently in a meeting.”

12. Leaving Messages / Dictating

Kalau harus meninggalkan pesan, pastikan pesannya jelas. Pakai frasa ini:

1. “Could you please tell [Person’s Name] that [Message]?”
2. “Please let [Person’s Name] know that [Message].”
3. “I’d like to leave a message for [Person’s Name].”

13. Taking Messages / Taking Dictation

Kalau kamu yang mencatat pesan, cek dulu kebenarannya biar nggak salah. Gunakan frasa ini:

1. “Just to confirm, your message is…”
2. “Let me repeat that back to you.”
3. “Could you spell that out for me, please?”

14. Other Responses to Someone Not Being There

Kalau orang yang dicari nggak ada, ini cara lain buat menanggapi penelepon dengan sopan:

1. “I’ll let [Person’s Name] know you called.”
2. “I’ll pass the message along.”
3. “I’ll inform [Person’s Name] of your call as soon as possible.”

15. Asking People to Wait

Kalau kamu butuh waktu buat cek info, minta penelepon menunggu dengan sopan. Gunakan frasa ini:

1. “Could you hold for a moment while I check that?”
2. “Please hold for just a second while I find out for you.”
3. “I’ll just be a moment, please hold.”

16. Checking / Clarifying

Kalau ada yang kurang jelas, jangan ragu buat klarifikasi. Ini beberapa frasa yang bisa dipakai:

1. “Could you repeat that, please?”
2. “I’m sorry, I didn’t catch that. Could you say it again?”
3. “Could you clarify what you mean by that?”

17. Talking About Written Sources (Documents, Webpages, etc.)

Kalau kamu perlu menyebutkan dokumen atau sumber tertulis dalam percakapan, coba frasa ini:

1. “According to the document I received…”
2. “I’ve just checked the webpage, and it says…”
3. “Based on the information I have here…”

Baca juga : Mengapa Belajar Bahasa Inggris Profesional? Ini 11 Alasannya

The Most Useful Phrases for Ending Phone Calls

18. Ending Taking Messages

Kalau sudah selesai mengambil pesan, pastikan kamu mengakhiri dengan rapi. Ini frasa yang bisa dipakai:

1. “Thank you, I’ll make sure [Person’s Name] gets the message.”
2. “I’ll pass along your message to [Person’s Name].”
3. “Got it, I’ll let [Person’s Name] know.”

19. Checking That the Other Person Has Finished

Sebelum menutup telepon, cek dulu apakah lawan bicara sudah selesai. Pakai frasa ini:

1. “Is there anything else you’d like to discuss?”
2. “Is there anything else I can assist you with?”
3. “Can I help you with anything else today?”

20. Smoothly Ending a Phone Call (Giving Reasons for Finishing the Call, etc.)

Kalau mau nutup telepon, kasih alasan yang sopan dan nyaman. Ini frasa yang bisa bikin percakapan berakhir dengan lancar:

1. “Well, I won’t take up any more of your time. Thanks again for the call!”
2. “I think that’s all we needed to cover today, thank you!”
3. “I’ll let you go now, thanks for chatting!”

21. Talking About the Next Contact Between You

Kalau ada follow-up, pastikan untuk menyebutkan kapan kamu akan menghubungi lagi. Coba frasa ini:

1. “I’ll follow up with you on this by [timeframe].”
2. “We’ll be in touch again next week to finalize the details.”
3. “Let’s plan to talk again on [day].”

22. Polite and Friendly Language at the End of the Call

Dan akhirnya, tutup percakapan dengan bahasa yang ramah dan sopan. Ini frasanya:

1. “Thanks again for your time, take care!”
2. “I look forward to hearing from you again. Have a great day!”
3. “It’s been a pleasure talking to you, goodbye for now!”

Contoh Percakapan Telepon dalam Bahasa Inggris di Kantor

Sumber : Unsplash

Warga Bimbingan! MinDi akan kasih dua contoh percakapan telepon dalam Bahasa Inggris di kantor, dengan dua situasi berbeda. Disimak ya!

Contoh 1: Telepon dari Klien yang Mau Menanyakan Status Pesanan

Caller (Klien):

“Good afternoon, this is James from ABC Supplies. I’d like to check on the status of my order, please.”

Receiver (Perwakilan Perusahaan):

“Good afternoon, James. Could you provide me with your order number, please?”

Caller (Klien):

“Sure, the order number is 45872.”

Receiver (Perwakilan Perusahaan):

“Thank you, let me check that for you. Please hold for a moment.”

(Pengecekan data)

“Thank you for waiting, James. I’ve checked your order, and it’s currently being processed. It should be ready for shipment by tomorrow.”

Caller (Klien):

“That’s great to hear. Will I receive a confirmation once it’s shipped?”

Receiver (Perwakilan Perusahaan):

“Yes, you will receive an email with tracking details as soon as it’s dispatched.”

Caller (Klien):

“Perfect, thanks for the update!”

Receiver (Perwakilan Perusahaan):

“You’re welcome, James. Is there anything else I can assist you with?”

Caller (Klien):

“No, that’s all for now. Thanks!”

Receiver (Perwakilan Perusahaan):

“Have a great day!”

Caller (Klien):

“You too, goodbye!”

Contoh 2: Telepon Internal dari HR ke Karyawan tentang Jadwal Meeting

Caller (HR):

“Hi, this is Maria from HR. I’m calling to confirm your availability for a meeting with the management team tomorrow.”

Receiver (Karyawan):

“Hi, Maria. Yes, I’m available. What time will the meeting take place?”

Caller (HR):

“It’s scheduled for 10 AM in the main conference room.”

Receiver (Karyawan):

“Got it, I’ll be there. Is there anything I need to prepare?”

Caller (HR):

“Just bring the updated reports for your department, and that should be all.”

Receiver (Karyawan):

“Alright, thanks for the heads-up, Maria!”

Caller (HR):

“No problem! See you tomorrow at 10 AM. Have a good day!”

Receiver (Karyawan):

“Thanks, you too! Bye!”

Mau Makin Jago Teleponan dalam Bahasa Inggris?

Gimana, Warga Bimbingan? Sekarang udah tau kan frasa-frasa penting buat ngobrol via telepon dalam bahasa Inggris di kantor? Dengan menguasai frasa-frasa ini, kamu bisa tampil makin profesional!

Tapi, kalau kamu mau lebih mahir lagi, yuk join Bootcamp English for Business di dibimbing.id. Kamu akan belajar langsung dari mentor berpengalaman dan bisa gratis mengulang kelas kalau ada yang terlewat.

Ada juga practical sessions biar kamu bisa langsung praktek dan diskusi interaktif yang bikin belajar makin seru. Setelah lulus, sertifikat internasional siap kamu bawa pulang!

Masih ada pertanyaan soal materi? Konsultasi gratis di sini! dibimbing.id siap bantu kamu #BimbingSampeJadi ahli komunikasi bisnis!

Referensi: 

1. 100 Useful Phrases to Help you Practise Telephone Conversations [Buka]